Privacy Policy

Fusionise Ltd is committed to protecting and respecting your privacy. As the data controller when processing your data, we adhere strictly to all applicable laws and regulations governing the protection of personal data. By using our website or services, you agree to the practices outlined in this Privacy Policy.

About Us

We are registered in the UK as Fusionise Ltd. Our registered office address is:
Fusionise Ltd
Office 12, first floor, the tube, 86 north street, manchester, uk

We reserve the right to make changes to our privacy policy as necessary. It is recommended that you consult this policy regularly to stay informed of any updates.

 

Your Privacy Matters

We value your privacy and handle your personal data with the utmost care. Upon request, you can view, modify, or delete the personal data we store. You can also request a data export or restrict the processing of your personal data for valid reasons.

If you have questions or complaints about how we process your data, please contact us. Our Customer Service team is available Monday to Friday, 9 am to 5 pm. We aim to respond to all queries within two working days.

What Data Do We Collect?

General Information

  • Name, address, town, county, and postcode: Used to process and ship your orders.

Email Address

  • Used to confirm orders, notify you of shipment, and provide updates if you’ve subscribed to our newsletter.
  • You can unsubscribe from the newsletter at any time.

Telephone Number

  • Used to provide delivery updates through our carriers.
  • We do not use your phone number for marketing purposes.

IP Address

  • Collected when you place an order, to prevent fraud.

Traffic Data

  • We store non-personal data, such as pages visited and items ordered, to improve website usability.

Customer Service Interactions

  • Notes from calls, emails, chats, or social media interactions are recorded to enhance service.
  • Phone calls may be recorded for training purposes, with notification provided.

Payment Details

  • Processed securely in our payment environment and stored only as necessary to link your payment to your order.

Fraud Prevention

  • Customer data may be analysed to prevent fraud. If required, we may share data with relevant authorities.

Data Retention

Your data will be retained as long as necessary to process orders and fulfil warranties. If you no longer have an account with us, your data will be deleted unless a legal obligation requires longer retention (e.g., a 7-year fiscal retention period).

 

How We Use Your Information

Personal Data

  • To process and deliver your orders.
  • To notify you of offers and updates, if you’ve opted in.

Traffic Data

  • To enhance the usability and functionality of our website.

 

How We Protect Your Data

  • No Selling of Data: Your personal information is never sold to third parties.
  • Secure Servers: Your data is stored on secure servers, and access is restricted to authorized employees with confidentiality obligations.
  • Third-Party Involvement: When necessary, we collaborate with trusted partners to ensure the security of your data.

In cases of non-payment or breach of contract, your data may be shared with contracted debt collection agencies.

 

Your Rights

You can:

  • Request access to your personal data.
  • Request changes, deletion, or restrictions on processing your data.
  • Request a data export of the information we store.

 

Contact Us

If you have any questions about this Privacy Policy or your data, please get in touch:

  • Email: info@fusionise.co.uk
  • Phone: (+44) 7450110109

We are here to ensure your privacy and data are handled with care and transparency.